Return Policy

Refunds

If you’re not entirely satisfied with your purchase, we are here to help!

  • We offer a 30-day return policy, which begins from the moment the item was purchased.
  • To be eligible for a refund:
    • Your item must be unused and in the same condition you received it
    • Your item must be in original packaging (if applicable)
    • You must have the receipt, order confirmation, or packing slip
  • Once we receive your item, we will inspect it and notify you that we’ve received it. We will then notify you on the status of your refund. Please include contact information with your returned item.
  • If your return is approved, we will initiate a refund to your original method of payment. You will receive your refund within 5–7 business days or the length of time determined by your credit card company.
  • You are responsible for paying your own shipping costs.
  • No refunds on tickets, shipping costs, or event-specific merch.
  • If you have any questions on how to return your item to us, contact us! We’re happy to help!

Exchanges

  • Shoot us an email with your order number, item you’re looking to send back, and desired replacement item so we can confirm that we have your desired size/item in stock.
  • To be eligible for an exchange:
    • Your item must be unused and in the same condition you received it
    • Your item must be in original packaging (if applicable)
    • You must have the receipt, order confirmation, or packing slip
  • We’ll let you know if/when we can honor your exchange and when you are approved to ship the original item back to us. You are responsible for paying this shipping cost. Once we receive the original item and accept it, we’ll package up the exchange item and cover shipping back to you.

Incorrect Order

  • Hey, we’re only human. Sometimes we misread the number of items, other times we send the wrong size. It happens. Send us an email and we’re happy to get things straightened out!

Damaged Product

Manufacturer Damage/Defection

  • Sometimes, not all items are made equal and defective products get shipped out. Please reach out to us with your order number/proof of purchase, as well as a photo and we’ll be in touch.

Shipping Damaged

  • Look, we can use all the bubble wrap in the world but if a box is tossed around enough, your product could be damaged during the shipping process. Unfortunately, once the item leaves our offices, we can’t do much. Most postal services offer a claim service. Here is the claim page for USPS. Once your claim is accepted, they’ll cover the cost of the replacement item/shipping by directly compensating you. At that point, you can head to our website and reorder the item!

Promotions

BOGO – Buy One (or two or three etc.) Get one (free or discounted) deals.

  • We will automatically discount or ‘comp the least expensive item.
  • Limit 3 uses per order, unless otherwise specified.

Sales & Coupons

  • Deals can not be bundled, unless the website allows you to do so, in which case, congrats! You found a loophole.
  • We do our very best to inform you which items are on sale & limit what you can use discounts on, but sometimes we miss stuff. There are some things that we can not discount due to agreements with the artists/vendors or laws. We reserve the right to cancel & refund any discounted purchases if we have to.
  • Free shipping deals are always limited to domestic purchases.
  • All Sales & Discounts are valid while supplies last. As with many things in life, nothing is entirely guaranteed.

Shipping

General Information

  • We ship through USPS.
  • Our website automatically calculates shipping based on the items you purchase and your location.

Payment

Online

  • We accept Visa, American Express, Mastercard, Discover, JCB, Diners Club, Apple Pay, Paypal.
  • We do not offer layaway or payment plans at this time.

Inventory

  • We do our best to keep inventory numbers updated, but reserve the right at any time to cancel and refund customers if we find out that our inventory numbers were off.

Warranty Disclaimer

  • We won’t honor manufacturer warranties. We disclaim all representations and warranties, expressed or implied. Take that up with the manufacturer.